Warranty Policy

THRILLZ is pleased to offer a limited one-year warranty on all new bike purchases for the original retail purchaser. This warranty is valid from the date of delivery by the original owner and is non-transferable.

PROOF OF ORIGINAL PURCHASE RECEIPT IS REQUIRED FOR VALID WARRANTY COVERAGE.

Warranty Terms:

THRILLZ, at its discretion, may replace any parts or components of the Product that are found to be defective in materials or workmanship during the warranty period. This warranty covers manufacturing defects that occur under normal use conditions. Natural wear and tear that occurs with regular use are not covered within the warranty.

THRILLZ provides a warranty to the initial retail buyer of the bike, subject to the terms, conditions, and limitations specified in this document:

Under regular use and maintenance, the bike’s frame, mechanical and electric components will be free of defects for 1-year from the delivery date. The warranty includes the following major parts and components Frame, Motor, Battery, Controller, Display, Throttle, Headlight, Taillight, Rear and Front Suspension and Crankset.
The battery is subject to a gradual capacity reduction which is considered normal and is not covered unless the capacity drops below 80% of its original capacity within the warranty period.

Warranty Claim:

THRILLZ will assess warranty claims made by the original retail purchaser. To file a warranty claim, please submit a support ticket to contact@thrillz.com.au Please provide evidence of the defect by sending pictures or videos for the team to assess.

Warranty Qualification:

To qualify for the Warranty, the following conditions must be met:

The initial purchaser provides evidence that the bike was bought from THRILLZ within the last 12 months from delivery date.
The individual seeking warranty coverage is the original and first owner of the bike (the warranty is not transferable in the event of a re-sale).
The bike has not been modified with any third-party critical components (motor, battery, controller, display).

Warranty Exclusion:

The warranty does not cover the following:

Normal wear and tear of the product due to regular use.
Damage or failure resulting from abuse, neglect, misuse, or accident.
Damage caused by stunt riding, jumping or any activity that is inconsistent with intended use of the bike.
Damage to the battery caused by using a third-party charger.
Paint damage or rust.
Installation of any third-party parts, accessories, or electrical or mechanical components.
Lost or damaged keys.

Limitations of Liability:

THRILLZ liability under this warranty is limited to the replacement of defective parts and components. The Company is not liable for any indirect or consequential damages, loss of use of the Product, or any other expenses or losses incurred due to a warranty claim.

Disclaimer:

This warranty policy is subject to change without notice, and the Company reserves the right to modify or discontinue this policy at its discretion. Any modifications will not affect the warranty coverage of the Products sold before the change in policy.