1. Free Local Pickup
Please advise us if you would like to pick up the item/s from our warehouse located in Newcastle NSW. We require adequate time to get your order ready, so please email us before collection. We will share the pickup address on the day of collection.
2. Processing Time
Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
3. Shipping Methods and Delivery Times for item in stock at our local warehouse.
Standard Shipping: 5-7 business days
Delivery times may vary based on your location and any unforeseen circumstances.
4. Shipping Costs
Shipping costs will be calculated at checkout based on your selected shipping method and destination.
5. Delivery Issues
If your order does not arrive within the estimated delivery time, please contact our customer service team for assistance. We are here to help!
6. Risk of Loss
Risk of loss or damage to the product passes to you upon delivery. Please ensure you provide accurate shipping information to avoid any delivery issues.
7. International Shipping
We currently ship to addresses within Australia only. We do not offer international shipping at this time.
8. Contact Us
For any questions regarding shipping, feel free to reach out to our customer service team at contact@thrillz.com.au
9. Preorder times for GhostCat bikes will vary depending on stock availability. Currently, the estimated wait time is 4-6 weeks, but rest assured that we will keep you updated throughout the process. We’ll notify you of any changes and provide regular updates so you’ll always know the status of your order. Thank you for your patience, and we look forward to getting you on your new GhostCat bike as soon as possible! We’re confident you’ll love your new GhostCat bike and the amazing community – it’s so worth the wait!!!
