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PREORDERS

1. What is a Preorder?

Preorders allow you to reserve your THRILLZ e-bike before it becomes available. This is a great way to secure your preferred model and be among the first to ride in Australia! You won’t be disappointed and it will be totally WORTH THE WAIT! Current wait times are 4-6 weeks.

2. Payment

Full payment is required at the time of placing your preorder. Please note that all preorders placed with THRILLZ are final and non-refundable. Once your preorder is submitted, you cannot cancel or modify your order. This helps us manage production and ensure timely delivery.

3. Cancellation Policy

Please note that all preorders are final and cannot be cancelled once submitted. Please note that all preorders placed with THRILLZ are final and non-refundable. Once your preorder is submitted, you cannot cancel or modify your order. This policy ensures that we can accurately plan our production schedules.

4. Estimated Delivery

Estimated delivery dates will be provided at the time of preorder. While we strive to meet these dates, please be aware that unforeseen circumstances may affect delivery times. Current wait times are 4-6 weeks. When we receive the item/s

5. Communication

You will receive regular updates on your preorder status via email, including estimated shipping dates and tracking information once your order ships.

6. Contact Us

If you have any questions about your preorder, please contact our customer service team at contact@thrillz.com.au. We’re here to help!

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